Cisco Cisco Unified Customer Voice Portal 11.0(1) Installationsanleitung

details related to how the Operations Server installation should be executed in relation to the
Unified CVP VoiceXML Server and Studio upgrade.

On development machines, use Unified CVP VoiceXML Studio to export all projects to offline
media if they are not already stored in version control systems. Projects can be exported by
right-clicking on each project in the Navigator pane, choosing “Export…”, and completing the
Export wizard.

On test and production servers, backup any third party libraries (.class or .jar files) found in the
following locations (where APP_NAME is the name of each deployed voice application):

•

%CVP_HOME%/common/classes

•

%CVP_HOME%/common/lib

•

%CVP_HOME%/applications/APP_NAME/java/application/classes

•

%CVP_HOME%/applications/APP_NAME/java/application/lib

•

%CVP_HOME%/applications/APP_NAME/java/util

Uninstall Cisco CVP 3.x versions of VoiceXML Server. Note that this may be unnecessary if
the system is being upgraded to Windows 2003, whereby the system will be formatted during
that upgrade.

Uninstall Cisco CVP 3.x versions of VoiceXML Studio from development machines.

Run the Cisco Unified CVP 4.0 Installer on each development and runtime machine, and select
either Unified CVP VoiceXML Server or Studio, depending on which software was on the
machine previously.

Note:  Cisco CVP 3.x licenses for VoiceXML Server and VoiceXML Studio are not compatible
with Cisco Unified CVP 4.0. New licenses must be obtained from Cisco.

If the machine being upgraded includes Unified CVP 4.0 VoiceXML Server, then configure it
within the Operations Console’s network map. The Operations Console should also be used to
download a license file to the VoiceXML Server. See the 

 section of this guide for instructions about how to apply a license to CVP

VoiceXML Server.

If the machine being upgraded includes CVP VoiceXML Studio, perform the following steps
to apply its license.

a.

Start CVP VoiceXML Studio.

The Activation... dialog box appears when CVP VoiceXML Studio is run for the first time.

Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 4.0(1)