Cisco Cisco Unified Customer Voice Portal 10.5(1)
C H A P T E R
2-1
Cisco Internet Service Node (ISN) Product Description
OL-1250-03
2
ISN Solution Components
This chapter presents additional information about the ISN solution runtime components first introduced
in
in
:
•
Non-ISN Cisco products (NAM/ICM, Media Server, Gateway, Gatekeeper, IPCC, Content Switch,
Remote Monitoring Tools).
Remote Monitoring Tools).
•
ISN product components (Application Server, Voice Browser, SDDSN).
The chapter focusses on describing ISN solution:
•
System administration.
•
Internal interfaces.
•
Software component co-residence.
•
Security.
Non-ISN Cisco Products
The ISN solution includes other Cisco products:
•
NAM/ICM
•
Media Server
•
Gateway and Gatekeeper
•
IPCC (for IP-based call centers)
•
Content Switch
•
Remote Monitoring Suite (optional)
NAM/ICM
The NAM/ICM is the engine for making call treatment and routing decisions for calls as they progress
through the network. To the NAM/ICM, the ISN is simply a VRU peripheral; this is true whether the
network is classic PSTN, VoIP, or a combination of both.
through the network. To the NAM/ICM, the ISN is simply a VRU peripheral; this is true whether the
network is classic PSTN, VoIP, or a combination of both.
In addition, the NAM/ICM provides the means to access specific call detail records, as well as customer
databases and applications.
databases and applications.