Cisco Cisco Customer Voice Portal Downloads
Table of Contents
Purpose .....................................................................................................................................................1
Audience ....................................................................................................................................................1
Organization ..............................................................................................................................................1
Related Documentation .............................................................................................................................3
Conventions................................................................................................................................................4
Obtaining Documentation...........................................................................................................................5
Audience ....................................................................................................................................................1
Organization ..............................................................................................................................................1
Related Documentation .............................................................................................................................3
Conventions................................................................................................................................................4
Obtaining Documentation...........................................................................................................................5
Cisco Technical Support & Documentation Website..............................................................................8
Submitting a Service Request...............................................................................................................8
Definitions of Service Request Severity.................................................................................................9
Submitting a Service Request...............................................................................................................8
Definitions of Service Request Severity.................................................................................................9
Functional Overview.................................................................................................................................12
Unified CVP Solution Components...........................................................................................................13
Unified CVP Solution Components...........................................................................................................13
SIP and H.323.....................................................................................................................................14
Typical Call Flow..................................................................................................................................14
Unified CVP Product Components......................................................................................................16
Unified CVP Solution Components......................................................................................................20
Typical Call Flow..................................................................................................................................14
Unified CVP Product Components......................................................................................................16
Unified CVP Solution Components......................................................................................................20
Prerequisite Tasks....................................................................................................................................24
Internal Interfaces Table...........................................................................................................................25
Internal Interfaces Table...........................................................................................................................25
SIP Restrictions...................................................................................................................................28
Queue and Transfer Model...................................................................................................................29
Queue and Transfer Model...................................................................................................................29
Call Director Scenario..........................................................................................................................32
VRU-Only Scenario.............................................................................................................................36
Comprehensive Scenario....................................................................................................................39
Standalone VoiceXML Scenario..........................................................................................................42
VRU-Only Scenario.............................................................................................................................36
Comprehensive Scenario....................................................................................................................39
Standalone VoiceXML Scenario..........................................................................................................42
Centralized Single-Site Geography......................................................................................................47
Centralized Multi-Site Geography........................................................................................................47
Centralized Branch Geography............................................................................................................47
Standalone Branch Geography............................................................................................................48
Centralized Multi-Site Geography........................................................................................................47
Centralized Branch Geography............................................................................................................47
Standalone Branch Geography............................................................................................................48
Planning Guide for Cisco Unified Customer Voice Portal 4.0(1)
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