Cisco Cisco Customer Voice Portal 8.0(1) Veröffentlichungshinweis
C
HAPTER
16:
A
PPLICATION
M
ANAGEMENT
API
P
ROGRAMMING
G
UIDE FOR
C
ISCO
U
NIFIED
CVP
VXML
S
ERVER
AND
C
ISCO
U
NIFIED
C
ALL
S
TUDIO
R
ELEASE
7.0(1)
90
The global level manages VXML Server as a web application. It allows:
•
Read logger event queue size
•
Read/write maximum logger thread pool size
•
Read/write minimum logger thread pool size
•
Read/write logger thread keep alive time
•
Read/write session invalidation delay
•
Get global status
•
Deploy all new applications. This command assumes all the deployable applications have
been updated to the AudiumHome. All this command does is to deploy these
applications.
been updated to the AudiumHome. All this command does is to deploy these
applications.
•
List all new applications. This command lists the names of all new applications (i.e.,
those which have yet to be deployed).
those which have yet to be deployed).
•
Deploy new application. This command deploys the specified application. To retrieve a
list of new application names, use “List all new applications” (above) first.
list of new application names, use “List all new applications” (above) first.
•
Flush all old applications
•
Update all applications
•
Update common classes
•
Suspend/resume VXML Server
•
Retrieve global administration history
•
Get/set global data
•
Get all global data names
•
Remove all global data
At the same level, the management system also provides information regarding metrics
collection:
collection:
•
The total number of calls since VXML Server starts up.
•
Maximum and average number of concurrent calls, the timestamp when it reaches the
maximum calls.
maximum calls.
•
Maximum and average response time.
•
Number of calls that time out.
•
Number of calls that encounter errors.
•
Transfer/zero-out rate. The number of calls transfering to an operator or live agent.
•
Abandon rate. The number of calls that end as hang up.
•
Call completion rate. The number of calls that are completed as expected through the
callflow.
callflow.
•
Maximum logger event queue size.
•
Maximum loggers thread count.
The platform level consists of information for VXML Server as a product:
•
Product Name
•
Product Version