Cisco Cisco Agent Desktop 9.0 Installationsanleitung

CAD 7.0 is installed in 3 stages:

■

Install the CAD services

■

Install Cisco Desktop Administrator on the system administrator(s) desktop

■

Install Cisco Agent Desktop and Cisco Supervisor Desktop on the agents’ 
and supervisors’ desktops

After you have successfully installed CAD into a properly-configured IPCC Enterprise 
or IPCC Hosted environment, run the CAD Configuration Setup tool, and licensed 
the applications, the basic functionality of Agent Desktop and Supervisor Desktop are 
ready to use with no further configuration required.

Cisco provides several ways to obtain documentation, technical assistance, and 
other technical resources. These sections explain how to obtain the most current 
technical information from Cisco Systems.

You can access the most current Cisco documentation on the World Wide Web at 
this URL:

You can access the Cisco website at this URL:

International Cisco websites can be accessed from this URL: