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Cisco Cisco Agent Desktop 9.0 Installationsanleitung

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Registry Key Modifications
31-Mar-06
23
Registry Key Modifications
A registry key on the peripheral gateway (PG) computer must be modified so that the 
Cisco Agent Desktop call activity pane displays the correct amount of time a caller 
spends at the IVR.
To modify the PG computer registry keys:
1. On the PG computer, open the Windows Registry Editor.
2. Navigate to the following key:
HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\ICM\<ICM 
customer> \PG <PG number>\PG\CurrentVersion\OPC\CallControl\pim 
<PIM number>\NewCallOffersUpdateDNIS
3. Change the value of NewCallOffersUpdateDNIS to 1.
4. Close the Windows Registry Editor.
A registry key on the CTI OS computer may be modified so that more call data is 
displayed for incoming calls. If you make this modification, the Calling# and Called# 
data will be displayed for incoming calls when they are ringing. If you do not make this 
modification, this data is available to the agent only after the call is answered. 
To modify the CTI OS registry key:
1. On the CTI OS computer, open the Windows Registry Editor.
2. Navigate to the following key:
HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\Ctios\<CTI 
OS Instance Name>\<CTI OS Server Name>\Server\CallObject
3. Under the CallObject key, select the key MinimizeEventArgs and change 
the value from 1 to 0. 
4. Close the Windows Registry Editor.
5. Recycle CTI OS so the changes go into effect.