Cisco Cisco Agent Desktop 9.0 Installationsanleitung

Enter the host name or IP address, port number, and peripheral ID of the CTI OS 
(Computer Telephony Integration Object Server).

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If you have only one CTI OS, enter the information in the CTI OS A section.

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If you are also using a redundant CTI OS in a duplexed environment, enter the 
location of the redundant CTI OS in the CTI OS B section.

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The peripheral ID is used by services to filter information such as agents and 
skills. You can find the peripheral ID by using PG Explorer in the ICM 
Configuration Manager.

Check Yes or No to indicate if the CTI OS security setting is enabled. 

If you choose Yes, ensure that CTI OS security is enabled on the CTI OS server, and 
then follow the procedures for enabling security on each agent desktop (see