Cisco Cisco Agent Desktop 9.0 Installationsanleitung
Cisco CAD Installation Guide 7.0
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31-Mar-06
ICM Admin Workstation Distributor Window
Figure 17.
ICM Admin Workstation Distributor window.
Enter the host name or IP address of the ICM Admin Workstation (AW) Distributor.
■
If you have only one ICM AW Distributor, enter the information in the Primary
section.
section.
■
If you are also using a secondary ICM AW Distributor, enter its location in the
Secondary section.
Secondary section.
To enable supervisors to dynamically re-skill agents on their teams using the Cisco
IPCC Agent Re-skilling Tool, check the Enabled check box in the Dynamic Re-skilling
section. This tool is a web-based application. If it is located on a secured server and
requires an https URL, check the Secured client connection check box. If you leave
this box unchecked, the URL will use the http prefix.
IPCC Agent Re-skilling Tool, check the Enabled check box in the Dynamic Re-skilling
section. This tool is a web-based application. If it is located on a secured server and
requires an https URL, check the Secured client connection check box. If you leave
this box unchecked, the URL will use the http prefix.
In the System IPCC Environment section, select Yes or No to indicate whether or not
your configuration is running in a System IPCC environment.
your configuration is running in a System IPCC environment.
NOTE: This section is enabled only in update mode. When CAD
Configuration Setup runs in initial mode, this question is asked in a popup
dialog box.
Configuration Setup runs in initial mode, this question is asked in a popup
dialog box.