Cisco Cisco Agent Desktop 9.0 Installationsanleitung

However, the installation is such that the user can only specify the IP address of the 
sniffing card. The IP address that the VoIP Monitor Service is receiving requests at is, 
by default, the first one to appear in the system-supplied enumeration.

While this works in a one-NIC scenario, it may be wrong in a two-NIC scenario. If the 
first IP address that appears in the enumeration is the sniffing card then the same 
card would be used for both sniffing and other traffic. This is the situation we are 
trying to avoid by making sure that the correct IP address is written in the CAD 
service registry settings, as outlined in the procedure below.

1. Enter the sniffing card's IP address when asked for the VoIP Monitor Service 

during the installation process.

2. After the installation finishes, make sure the following registry key has the 

normal traffic IP address value:

HKLM\SOFTWARE\Spanlink\Site Setup\IOR HOSTNAME

1. Navigate to the following registry key:

HKLM\SOFTWARE\Microsoft\WindowsNT\CurrentVersion\
NetworkCards

2. Find the newly-inserted card entry.

3. Copy the value in ServiceName.

4. Paste this value in the following registry key:

HKLM\SOFTWARE\CAD\VoIP Monitor Server\Config\MONITOR DEVICE

5. Prefix the value with \Device\Splkpc_. This string is case sensitive—it must 

match exactly.

6. Close the Windows registry.