Cisco Cisco Agent Desktop 8.5 Installationsanleitung
Cisco CAD Installation Guide 7.0
6
31-Mar-06
CAD 7.0 Feature Levels
There are three feature levels of CAD 7.0: Standard, Enhanced, and Premium. The
following chart outlines the features available at each feature level. All features not
listed here are present in all three versions.
following chart outlines the features available at each feature level. All features not
listed here are present in all three versions.
Table 1.
Standard
Enhanced
Premium
Cisco Agent Desktop
Task buttons
●
●
Event-triggered work flows
●
●
Enterprise data thresholds
●
●
●
Wrapup data
●
●
●
Reason codes
●
●
●
Integrated browser
●
Agent-initiated chat
●
●
●
Agent-initiated call recording
●
●
Cisco Outbound Option
●
●
Cisco IP Communicator supported
●
●
●
Cisco IP Phone Agent
●
●
●
Enterprise data
●
●
●
Wrap-up data
●
●
●
Reason codes
●
●
●
Skill group data
●
●
●
Agent-initiated recording
●
●
Cisco Supervisor Desktop
Silent monitoring
●
●
●
Barge-in
●
●
●
Intercept
●
●
●
Recording
●
●
Team messages (TMs)
●
●
●