Cisco Cisco Unified CRM Connector 10.0 Betriebsanweisung

Retrieve call from hold 

Enabled when the call is on hold 

Make the active call. 

 

Hangs up a call 

Enabled when the call is active 

 

 

Place a new call. 

Enabled for an available line and 
phone number in the Destination 
box. 

Takes the phone “off hook” and places a 
dial. 
Dials may fail for a number of reason, 
bad phone numbers, and telephone 
network problems.   

 

Consultative Transfer –  a warm transfer 

with a consultative call.  

Active call with number in the 

Destination box. 
Call state before:  

 

See detailed instructions on the use of 
consultative transfer. 
Initiates a consultative call to the 
Destination number.  
During consultative transfers there are two 
calls, therefore two call states.  The 
customer call is on HOLD and the 
consultative call is the active call. 
 

Conferences in another Party. 

Active call with phone number in 

Destination box. 
Call state before:  

 

Initiates a consultative call to the 
Destination number.   
The calls are then conferenced together as 
a second step. 
During the conference there are two calls, 
therefore two call states.   
After the conference is complete there is 
one, merged call. 

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