Cisco Cisco MediaSense Release 8.5(1)
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Release Notes for Cisco MediaSense, Release 8.5(1)
License Requirements
Cisco MediaSense is a media recording platform which uses Web 2.0 Application Programming
Interfaces (APIs) to expose its functionality to third-party customers so they can create custom
applications.
Interfaces (APIs) to expose its functionality to third-party customers so they can create custom
applications.
Cisco MediaSense can be used by compliance recording companies whose regulatory environment
requires all conversations to be recorded and maintained. These recordings can later be used by a
compliance auditor or a contact center supervisor to resolve customer issues or for training purposes.
These recordings can also be used by speech analytics servers or transcription engines.
requires all conversations to be recorded and maintained. These recordings can later be used by a
compliance auditor or a contact center supervisor to resolve customer issues or for training purposes.
These recordings can also be used by speech analytics servers or transcription engines.
Cisco MediaSense is not dependent on the use of any other contact center product. However, it is capable
of working with all contact center products. Its' only dependency is Unified Communication Manager
(Unified CM), which is used to set up the recording profile and call control service connection (SIP
trunk) information.
of working with all contact center products. Its' only dependency is Unified Communication Manager
(Unified CM), which is used to set up the recording profile and call control service connection (SIP
trunk) information.
License Requirements
The primary licensing and feature activation method for Cisco MediaSense is trust-based licensing.
Cisco MediaSense does not require any licenses from Cisco Systems for this initial release.
System Requirements
Cisco MediaSense, Release 8.5(1) is packaged with the Linux-based Unified Communications
Operating System (Unified OS), an appliance model developed by Cisco Systems. This appliance model
provides a collection of frameworks, such as installation, serviceability, service management, and other
services. Cisco MediaSense uses this model to integrate, communicate, and coordinate with Unified CM.
Operating System (Unified OS), an appliance model developed by Cisco Systems. This appliance model
provides a collection of frameworks, such as installation, serviceability, service management, and other
services. Cisco MediaSense uses this model to integrate, communicate, and coordinate with Unified CM.
Memory Requirements
The Cisco MediaSense memory requirements are listed in the Virtualization for Cisco MediaSense
DocWiki page at
DocWiki page at
Hardware Supported
An approved server on which you install Cisco MediaSense must meet the following hardware
requirements:
requirements:
•
All servers run on virtual machines using the Unified OS.
For more information on virtual machines,
see the Unified Communications Virtualization web page at
.
•
Information specific to Cisco MediaSense is listed in the Virtualization for Cisco MediaSense
DocWiki page at
DocWiki page at
•
Cisco MediaSense does not co-reside with any product, including Unified CM. Cisco MediaSense
requires a dedicated server.
requires a dedicated server.