Cisco Cisco MediaSense Release 8.5(4)
Americas Headquarters:
Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA 95134-1706 USA
Copyright 2012 Cisco Systems, Inc. All rights reserved.
Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA 95134-1706 USA
Copyright 2012 Cisco Systems, Inc. All rights reserved.
Release Notes for Cisco MediaSense,
Release 8.5(4)
First Published: February 1, 2012
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Introduction
Cisco MediaSense is a media recording platform that uses Web 2.0 application programming interfaces
(APIs) to expose its functionality to third-party customers so they can create custom applications.
(APIs) to expose its functionality to third-party customers so they can create custom applications.
Cisco MediaSense can be used by compliance recording companies whose regulatory environment
requires all conversations to be recorded and maintained. These recordings can later be used by a
compliance auditor or a contact center supervisor to resolve customer issues or for training purposes.
These recordings can also be used by speech analytics servers or transcription engines.
requires all conversations to be recorded and maintained. These recordings can later be used by a
compliance auditor or a contact center supervisor to resolve customer issues or for training purposes.
These recordings can also be used by speech analytics servers or transcription engines.