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Cisco Cisco Agent Desktop 9.0 Installationsanleitung

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Cisco CAD Installation Guide
22
August 8, 2012
System Capacity
CAD 7.5 supports the following system capacities. 
NOTE:  Capacities are goals. Actual numbers depend on your system 
configuration and are documented in the Cisco IP Contact Center 
Solution Reference Network Design (SRND) on 
www.cisco.com
.
Table 7. 
CAD 7.5 system capacity
Description
Capacity
Maximum number of CAD agents per peripheral gateway (PG)
*
* Capacities are reduced when using the mobile agent feature. In call-by-call mode, capacity is 
reduced to approximately 70%; in nailed-up mode, capacity is reduced to approximately 50%.
1000
Maximum number of CAD agents per PG when using Microsoft SQL Server
1000
Maximum number of IP phone agents per server
1000
Maximum number of CAD-BE agents per server
1000
Maximum number of agents per team
100
Maximum number of skills per agent (for real-time reporting)
†
† The CTI OS server supports 5 skills per agent at a 1000-agent load. A different set of skills is 
assumed for each 100 agents. In a 1000-agent system, up to 50 skills can be configured. Each 
agent can be assigned up to 5 skills. In a 500-agent system, up to 30 skills can be configured.
52
Maximum number of supervisors per site
100
Maximum number of supervisors per team
20
Average number of agents per supervisor
10
Maximum number of agents per monitor domain
‡
‡ A system with more than 100 agents requires an off-board VoIP Monitor service. A system with more 
than 400 agents requires a VoIP Monitor service server with a 1 GB NIC.
1000
Maximum number of simultaneous recordings per contact center
**
**An off-board Recording & Playback service is required to support more than 32 simultaneous 
recording/playback sessions.
Enhanced 32 
Premium 80
Maximum number of simultaneous playbacks per Recording & Playback service
8
Maximum number of CAD agents per outbound PG
††
††PG dedicated to outbound agents coresident with dialer and media routing.
200
Maximum number of off-board VoIP Monitor services
5
Maximum number of simultaneous monitoring sessions per VoIP Monitor service
64
Maximum number of off-board Recording & Playback services
2