Cisco Cisco Agent Desktop 9.0 Installationsanleitung

Upgrading From a Previous Version

August 8, 2012

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Upgrading From a Previous Version

NOTE:  If you are upgrading a replicated system, you must shut down 
replication before doing the upgrade. After you finish the upgrade, 
re-establish replication.

If you are upgrading to CAD 7.5 from CAD 6.0(2) or higher, you must complete the 
following steps in the order shown.

1. Back up your configuration data using the CAD backup and restore utilities for 

the version you are upgrading.

2. Uninstall the previous version of CAD.

3. Install CAD 7.5 and restore the data you backed up during the installation.

If you are upgrading to CAD 7.5 from CAD 7.0, 7.1, or 7.2, you can install CAD 7.5 
directly over the previous version. You can also upgrade an older version of CAD 7.5 to 
the current CAD 7.5 version by installing the current version over the previous version.

NOTE:  It is recommended that you upgrade the CAD services only 
when no CAD users (agents, supervisors, and administrators) are 
logged into the system. If users are logged in, they may receive error 
messages when the services go offline during the upgrade.

NOTE:  In CAD 7.1 or higher, reason codes are created and 
maintained in Unified ICM. Any reason codes that you created using 
Desktop Administrator in previous versions of CAD will be lost in an 
upgrade. To continue using previously-created reason codes, 
re-create them in Unified ICM.

The backup and restore utilities used in the following upgrade procedures are 
described in detail in 

NOTE:  You must use the utilities from the version you are backing up. 
For example, if you are upgrading from CAD 6.0(2) to CAD 7.5, use the 
CAD 6.0(2) utilities, not the CAD 7.5 utilities.