Cisco Cisco Agent Desktop 9.0 Installationsanleitung
Upgrading From a Previous Version
August 8, 2012
89
Upgrade Notes
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Any work sites configured for the Agent Desktop integrated browser in
CAD 6.0(2) or 7.0 will become work flow browser tabs in CAD 7.5, The first tab,
which is reserved for a supervisor push page, is automatically set to
www.cisco.com.
CAD 6.0(2) or 7.0 will become work flow browser tabs in CAD 7.5, The first tab,
which is reserved for a supervisor push page, is automatically set to
www.cisco.com.
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Any reason codes created using Desktop Administrator in previous versions of
CAD 7.1 or older will be lost after upgrading to CAD 7.5. All reason codes are
created and maintained in Unified ICM in CAD 7.5. To continue using the
reason codes created in previous versions, ensure they are set up in
Unified ICM.
CAD 7.1 or older will be lost after upgrading to CAD 7.5. All reason codes are
created and maintained in Unified ICM in CAD 7.5. To continue using the
reason codes created in previous versions, ensure they are set up in
Unified ICM.
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All reserved reason codes are automatically enabled in CAD 7.5.
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Phone books from previous CAD versions will be saved as global phone books
in CAD 7.5.
in CAD 7.5.
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Wrap-up data from previous CAD versions will be enabled at the work flow
group level and disabled at the global level. It can be enabled later at the
global level as needed.
group level and disabled at the global level. It can be enabled later at the
global level as needed.
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If you changed the IP address of any server in your configuration after you
backed up data, you must run CAD Configuration Setup and enter the current
IP addresses after you have restored your data, because the old IP addresses
will be restored.
backed up data, you must run CAD Configuration Setup and enter the current
IP addresses after you have restored your data, because the old IP addresses
will be restored.