Cisco Cisco Agent Desktop 9.0 Installationsanleitung
Backup and Restore (BARS)
August 8, 2012
93
InstallRestoreDB Utility
The InstallRestoreDB utility restores the recording metadata that was backed up using
the BackupDB utility.
the BackupDB utility.
To run InstallRestoreDB:
1. On the server hosting the Recording and Statistics service, open a command
window.
NOTE: On a redundant system, do this on the Side A server. You can
obtain the IP address of the Side A server by running CAD
Configuration Setup.
obtain the IP address of the Side A server by running CAD
Configuration Setup.
2. Navigate to the folder where InstallRestoreDB.bat is located. The default
location is C:\Program Files\cisco\Desktop\DB.
3. On the command line, type:
InstallRestoreDB.bat "<userID>" "<password>" "<dbserver>"
"<backup file path>" "<InstallRestoreDB.bat path>"
"<backup file path>" "<InstallRestoreDB.bat path>"
where:
<userID> is the user ID for the destination database. The default is sa.
<password> is the destination database password. The default is sa.
NOTE: if the user ID and password are not the default values and you have
forgotten what they are, contact technical support for assistance.
forgotten what they are, contact technical support for assistance.
<dbserver> is the hostname or IP address of the server where the
database is located, or the local loopback IP address of 127.0.0.1.
database is located, or the local loopback IP address of 127.0.0.1.
<backup file path> is the folder where the backup file is located. The
location must be a local drive.
location must be a local drive.
<InstallRestoreDB.bat path> is the folder where the InstallRestoreDB
utility is located.
utility is located.
4. Press Enter. The recording metadata is restored to the specified database.
CDBRTool Utility
The CDBRTool utility backs up the following data:
■
Desktop Administrator configuration settings (excluding reason codes and
personnel configuration, which are managed in Unified ICM)
personnel configuration, which are managed in Unified ICM)
■
Supervisor Desktop metadata
■
Agent Desktop preferences and personal phone books
■
audio recordings