Cisco Cisco Agent Desktop 9.0 Installationsanleitung
Monitoring Requirements
August 8, 2012
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The space requirements for the Recording & Playback Service and the Recording and
Statistics Service depend on the size of the contact center. In general, requirements
are as follows:
Statistics Service depend on the size of the contact center. In general, requirements
are as follows:
Recording and Statistics Service
The Recording and Statistics Service requires 4 GB to store agent state and call
activity records for a 7 days per week/10 hours per day contact center with 1,000
agents taking calls that last an average of 1 minute each.
The Recording and Statistics Service requires 4 GB to store agent state and call
activity records for a 7 days per week/10 hours per day contact center with 1,000
agents taking calls that last an average of 1 minute each.
Recording & Playback Service
The Recording & Playback Service requires the following space. This space can be
distributed between two servers in a redundant environment.
The Recording & Playback Service requires the following space. This space can be
distributed between two servers in a redundant environment.
NOTE: If the audio files are stored on a partition using the FAT32 file
system, a limit of 21,844 objects can be stored. If this recording limit
is exceeded, supervisors will be unable to record any more audio files.
There is no such limitation on an NTFS file system partition.
system, a limit of 21,844 objects can be stored. If this recording limit
is exceeded, supervisors will be unable to record any more audio files.
There is no such limitation on an NTFS file system partition.
Recording Functionality Overview
For agent call recording, the Recording & Playback Service receives voice streams
from either Desktop Monitoring or a VoIP Monitor Service, depending on how the
system has been configured.
from either Desktop Monitoring or a VoIP Monitor Service, depending on how the
system has been configured.
There can be up to two Recording & Playback Services installed for fault tolerance. All
Recording & Playback Services are active (as opposed to active/standby).
Recording & Playback Services are active (as opposed to active/standby).
For each recording, a Recording & Playback Service is chosen in round-robin fashion.
The recordings are stored locally on the server that hosts the Recording & Playback
Service that handled the recording request.
The recordings are stored locally on the server that hosts the Recording & Playback
Service that handled the recording request.
Protocol
Packet Size (msec)
Recording Size (KB/call/minute)
G.711
10
1220
20
1080
30
1030
G.729
10
400
20
260
30
210
40
190
50
180
60
170