Cisco Cisco Agent Desktop 8.5 Installationsanleitung

System Requirements

August 8, 2012

Windows Vista Business or
Enterprise

All Desktops:

• 500 MHz processor
• 512 MB RAM
• 800 × 600 screen resolution
• 100 Mbit NIC supporting Ethernet 2

Agent, Supervisor, and Admin Desktops:

• 650 MB free space

CAD-BE Desktop only:

• IE 6 and 7 w/Sun JRE 5.0 Update 11
• Firefox 1.5 & 2 w/Sun JRE 5.0 Update 11

Red Hat Enterprise Linux v3, v4

CAD-BE Desktop only:

• 1 GHz processor
• 256 MB RAM
• 1 GB free space
• 100 Mbit NIC supporting Ethernet 2
• 800 by 600 screen resolution
• Firefox 1.5 & 2 w/Sun JRE 5.0 Update 11

Citrix MetaFrame Presentation
Server 4.0
Full window mode

Agent Desktop only:
Refer to Citrix documentation for minimum
hardware requirements

Microsoft Terminal Server for
Windows 2003

Agent Desktop only:
Refer to Microsoft Terminal Server
documentation for minimum hardware
requirements

Table 3.

Server minimum operating systems and hardware

Operating System

VoIP and Recording &
Playback services on a
dedicated server

Base, VoIP, and Recording
& Playback services
coresident on a server

Windows 2000 Server
Service Pack 4,
Rollup Update 1 (30 day
upgrade period only)

1.4 GHz processor
1 GB RAM
1 GB free space
100 Mbit NIC supporting
Ethernet 2

2 × 1.4 GHz processor
2 GB RAM
1 GB free space
100 Mbit NIC supporting
Ethernet 2

Windows 2000 Advanced



Server, Service Pack 4,
Rollup Update 1 (30 day
upgrade period only)

1.4 GHz processor
1 GB RAM
1 GB free space
100 Mbit NIC supporting
Ethernet 2

2 × 1.4 GHz processor
2 GB RAM
1 GB free space
100 Mbit NIC supporting
Ethernet 2

Table 2.

Desktop minimum operating systems and hardware — Continued

Operating System

Desktop Applications