Cisco Cisco Agent Desktop 9.0 Installationsanleitung
Overview
March 31, 2014
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If you changed the IP address of any server in your configuration after you
backed up data, you must run the CAD Configuration Setup utility and enter
the current IP addresses after you have restored your data, because the old IP
addresses will be restored.
backed up data, you must run the CAD Configuration Setup utility and enter
the current IP addresses after you have restored your data, because the old IP
addresses will be restored.
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If you changed the IP address of a Base Services server as part of your
upgrade, the new IP addresses will not be propagated to the client machines
if the client software is applied over the top of existing software. In over the
top upgrade scenarios, the client installer preserves a number of
configuration settings including the IP addresses of the Base Services
servers. To apply the new settings to the clients, the registry must be changed
either before or after the over the top upgrade.
upgrade, the new IP addresses will not be propagated to the client machines
if the client software is applied over the top of existing software. In over the
top upgrade scenarios, the client installer preserves a number of
configuration settings including the IP addresses of the Base Services
servers. To apply the new settings to the clients, the registry must be changed
either before or after the over the top upgrade.
To change the registry, locate
HKEY_LOCAL_MACHINE\SOFTWARE\Calabrio\CAD\Site Setup
and match the client’s values for LDAP Host 1 and LDAP Host 2 to the
values on the Base Services servers.
values on the Base Services servers.
Alternatively, in order to avoid changing the registry, you can also uninstall the
existing client software prior to installation of the newer version.
existing client software prior to installation of the newer version.
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If you modified the default Enterprise Data Layout in previous versions of CAD,
your changes will be lost in an upgrade. You must re-configure the default
Enterprise Data Layout once the upgrade is completed.
your changes will be lost in an upgrade. You must re-configure the default
Enterprise Data Layout once the upgrade is completed.
Upgrading CAD Desktop Clients
), CAD
desktop clients are upgraded automatically the next time the desktop client
application is started and it detects a newer version of the CAD services. For other
methods of upgrading CAD desktop clients, see
application is started and it detects a newer version of the CAD services. For other
methods of upgrading CAD desktop clients, see
Upgrading Replicated Systems
If you are upgrading a replicated system, you must shut down replication on both
servers before you begin the upgrade process. If you do not do this, your CAD services
LDAP database will become corrupted. For instructions, see
servers before you begin the upgrade process. If you do not do this, your CAD services
LDAP database will become corrupted. For instructions, see
.