Cisco Cisco Agent Desktop 9.0 Installationsanleitung

Cisco CAD Installation Guide

126

March 31, 2014

1. Start the CAD Configuration Setup utility using one of the following methods: 

■

In Desktop Work Flow Administrator, select the logical contact center 
node in the left pane and then choose Setup > Configure Systems from 
the menu bar.

■

On another CAD host computer, navigate to the folder 
…\Program Files\Cisco\Desktop\bin and double-click postinstall.exe. 

The CAD Configuration Setup utility starts and displays the Location of the 
CAD Base services dialog. Verify that the primary and secondary IP addresses 
for base services are correct, then click OK. The CAD Configuration Setup 
utility launches.

2. Select the Recording and Statistics Database Configuration node (see 

). Select Use 

SQL database and complete the fields. Click Apply. This must be done on both 
Side A and Side B. 

NOTE:  After changing this setting, you must restart the Recording and 
Statistics service for your changes to register properly.

3. Select the Replication node (see 

). Turn on Recording 

and Statistics Replication. Click Apply.

4. Close the CAD Configuration Setup utility.

5. Stop the Recording and Statistics service on both the primary and secondary 

servers.

Using the Data Migration Tool

The Data Migration Tool enables you to retain agent state and call data when 
switching from flat files to SQL Server database.

NOTE:  Migrating data can take several hours. Therefore, it is 
recommended that you run the Data Migration Tool during contact 
center down time. 

1. Ensure that the prerequisites (see above) are completed.

2. On the server that hosts the Recording and Statistics service (and in an HA 

environment, the primary server), navigate to the following folder:

C:\Program Files\Cisco\Desktop\bin\

3. Double-click FCRasDBMigrationTool.exe and follow the command prompts to 

run the Data Migration Tool.