Cisco Cisco Agent Desktop 9.0 Installationsanleitung

Cisco CAD Installation Guide

16

March 31, 2014

Create work flow groups

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●

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Configure Cisco Unified Presence

●

●

●

Desktop Work Flow Administrator

Configure work flows

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●

●

Configure dial strings and phone books

●

●

Configure CAD interface

●

●

Configure voice contact and agent management 
work flow

●

●

Configure integrated browser

●

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Table 5. 

Cisco Desktop Administrator features  (cont’d)

Feature

Standard Enhanced Premium