Cisco Cisco Agent Desktop 9.0 Installationsanleitung

March 31, 2014

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Before You Install CAD 8.5

Overview

Before you install CAD 8.5, you must complete the following tasks.

■

Read the CAD 8.5 release notes, available at:

■

Configure Unified ICM.

■

Modify the registry key entries for supervisor monitoring and recording on 
agents’ non-ACD calls.

■

Select the appropriate data store to retain agent state information and agent 
call log and recording information. 

■

Prepare user accounts and permissions for CAD to integrate with other 
Unified CCE components.

■

If you select SQL Server as a data store (optional), configure Microsoft SQL 
Server 2005 for CAD 8.5.

These tasks are described below.