Cisco Cisco Agent Desktop 9.0 Betriebsanweisung

The integrated browser pane includes the:

■

Integrated browser toolbar

■

Work Sites box

■

Address box (must be configured by the administrator to appear)

■

Browser window

There can be up to 6 tabs in the integrated browser, each displaying a different web 
page. The first tab is reserved for pages that your supervisor pushes to you to assist 
you in handling calls, and the remaining up to 5 tabs for general use.

 for information on this pane of the 

Agent Desktop interface.

The status bar displays current information about Agent Desktop (see 

).

In the event of a service failure, the Current Status section changes from “In Service” 
to “Partial Service” or “No Service”. To learn what features are affected by the service 
outage, double-click the Current Status section to view a popup window that displays 
which features are active or inactive. 

For more information on the Current Status popup window and service autorecovery, 
see 

Toolbar

Work Sites box

Address (URL) box

 Browser window