Cisco Cisco Agent Desktop 9.0 Betriebsanweisung
CAD-BE Interface
June 2007
17
CAD-BE Interface
The CAD-BE interface displays information about active calls and enables you to
perform phone functions. It also enables you to view web pages in its integrated
browser pane.
perform phone functions. It also enables you to view web pages in its integrated
browser pane.
NOTE: In Internet Explorer 7, a non-editable address bar appears in
the Agent Desktop interface directly below the title bar. This is a
security feature of Internet Explorer 7. To disable this address bar,
choose Tools > Internet Options, select the Security tab, and add the
CAD-BE website to either the Local intranet or Trusted sites zone. In
these zones, the "Allow websites to open windows without address or
status bars" setting is enabled.
the Agent Desktop interface directly below the title bar. This is a
security feature of Internet Explorer 7. To disable this address bar,
choose Tools > Internet Options, select the Security tab, and add the
CAD-BE website to either the Local intranet or Trusted sites zone. In
these zones, the "Allow websites to open windows without address or
status bars" setting is enabled.
Figure 4.
Agent Desktop interface
Dashboard Pane
The dashboard pane provides overall control for Agent Desktop. It consists of two
parts:
parts:
■
Dashboard toolbar
■
Contact appearance
Toolbar
Dashboard
Contact Management
Browser tools