Cisco Cisco Agent Desktop 9.0 Betriebsanweisung

You can log out only from the Not Ready agent state.

1. Change to the Not Ready agent state.

2. Click Logout on the toolbar.

If your system is configured to require reason codes, the reason code menu 
appears. 

3. Choose the appropriate reason code and then click OK.

You are now logged out of the ACD.

4. Click Close (the X in the upper right corner of the CAD-BE window) to close 

the CAD-BE browser window.

5. Click Close to close the integrated browser window, if open.

NOTE:  Do not close the CAD-BE window without first logging out. If 
you do, you will remain logged in to the ACD for 20 minutes, at which 
time you will be automatically logged out.

NOTE:  If you are on a call and close the CAD-BE window without 
logging out, you will remain logged in as long as the call lasts or for 
20 minutes, whichever is longer. After 20 minutes or after the call is 
terminated, you will be automatically logged out.