Cisco Cisco Agent Desktop 9.0 Betriebsanweisung
Cisco Desktop Administrator User Guide
18
June 2007
under Documentation & Tools.
Choose Cisco Product Identification
Tool from the Alphabetical Index drop-down list, or click the Cisco
Product Identification Tool link under Alerts & RMAs. The CPI tool
offers three search options: by product ID or model name; by tree
view; or for certain products, by copying and pasting show command
output. Search results show an illustration of your product with the
serial number label location highlighted. Locate the serial number
label on your product and record the information before placing a
service call.
Product Identification Tool link under Alerts & RMAs. The CPI tool
offers three search options: by product ID or model name; by tree
view; or for certain products, by copying and pasting show command
output. Search results show an illustration of your product with the
serial number label location highlighted. Locate the serial number
label on your product and record the information before placing a
service call.
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4
service requests. (S3 and S4 service requests are those in which your network is
minimally impaired or for which you require product information.) After you describe
your situation, the TAC Service Request Tool provides recommended solutions. If your
issue is not resolved using the recommended resources, your service request is
assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
service requests. (S3 and S4 service requests are those in which your network is
minimally impaired or for which you require product information.) After you describe
your situation, the TAC Service Request Tool provides recommended solutions. If your
issue is not resolved using the recommended resources, your service request is
assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco
TAC by telephone. (S1 or S2 service requests are those in which your production
network is down or severely degraded.) Cisco engineers are assigned immediately to
S1 and S2 service requests to help keep your business operations running smoothly.
TAC by telephone. (S1 or S2 service requests are those in which your production
network is down or severely degraded.) Cisco engineers are assigned immediately to
S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447
For a complete list of Cisco TAC contacts, go to this URL:
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has
established severity definitions.
established severity definitions.
Severity 1 (S1)—An existing network is down, or there is a critical impact to your
business operations. You and Cisco will commit all necessary resources around the
clock to resolve the situation.
business operations. You and Cisco will commit all necessary resources around the
clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant
aspects of your business operations are negatively affected by inadequate
aspects of your business operations are negatively affected by inadequate