Cisco Cisco Agent Desktop 9.0 Betriebsanweisung
Cisco Agent Desktop—Browser Edition User Guide
30
February 6, 2013
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Wait for the phone to be answered, then announce the transfer. When you
click Transfer, the call is transferred and you are disconnected from the
call.
click Transfer, the call is transferred and you are disconnected from the
call.
If you opt to announce the transfer, you can click Alternate to switch between
the two calls. The party to whom you are not talking is placed on hold.
the two calls. The party to whom you are not talking is placed on hold.
Making a Conference Call
The Conference button on the toolbar enables you make a supervised conference to
any phone number. In this type of conference, you specify the number you want to
conference into the active call. You can either add the third party to the call without
first speaking to him or her, or speak to the third party before actually completing the
conference call. The Alternate function allows you to switch between the two calls
before completing the conference.
any phone number. In this type of conference, you specify the number you want to
conference into the active call. You can either add the third party to the call without
first speaking to him or her, or speak to the third party before actually completing the
conference call. The Alternate function allows you to switch between the two calls
before completing the conference.
NOTE: If failover occurs while conferencing a call, the Dial Pad
window closes. You must end the call to the conference recipient and
initiate the call again in order to complete the conference.
window closes. You must end the call to the conference recipient and
initiate the call again in order to complete the conference.
To make a conference call:
1. With a call active, click Conference. The Conference a Call window appears.
2. Enter the phone number of the person you want to add to the call in the
Name : Number field.
3. Click Dial. When the phone rings, the Dial button changes to the Add to Conf.
button.
4. Take one of the following actions:
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Click Add to Conf. when the phone starts ringing. The third party is added
to the conference.
to the conference.
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Wait for the phone to be answered, then announce the conference. Click
Add to Conf to add the person to the conference.
Add to Conf to add the person to the conference.
If you opt to announce the conference, you can click Alternate to switch
between the two calls. The party to whom you are not talking is placed on
hold.
between the two calls. The party to whom you are not talking is placed on
hold.
5. To add more people to the conference call, repeat Steps 1 to 4 for each
person.
NOTE: The upper limit on the number of participants on a conference
call is determined by settings in Cisco Unified Communications
Manager (Unified CM). Ask your supervisor for the maximum that is
configured for your contact center.
call is determined by settings in Cisco Unified Communications
Manager (Unified CM). Ask your supervisor for the maximum that is
configured for your contact center.