Cisco Cisco Agent Desktop 9.0 Betriebsanweisung

You can modify both any custom work flows you create and the default work flow.

NOTE:  The classification filter for the Default work flow is Inbound 
Calls. This cannot be changed. 

5. From the Voice Contact Work Flow List, select the work flow you want to 

modify, and then click Edit.

If you selected a custom work flow, the Edit Voice Contact Classification 
dialog box appears. 

If you select the default work flow, the Voice Contact Work Flow window 
appears. The default work flow does not classify voice contacts, and so 
bypasses the Edit Voice contact Classification dialog box.

6. Modify the voice contact classification if desired, and then click OK to 

proceed to the Voice Contact Work Flow window.

7. Modify the work flow as desired, and then click Apply to save your changes.

You can delete any custom work flow you create. You cannot delete the default work 
flow.

1. From the Voice Contact Work Flow List, select the work flow you want to 

delete, and then click Delete.

A popup window appears asking you to confirm you want to delete the work 
flow.

2. Click OK to confirm the deletion.