Cisco Cisco Agent Desktop 9.0 Betriebsanweisung

The timer action enables you to trigger Agent State, HTTP, or Agent Notification 
actions after a certain amount of time has elapsed under specified circumstances. 

For instance, you can configure the Timer action to change the agent’s state to Ready 
if the agent has been in the Work Ready state for 3 minutes. 

1. Set up a new action. See 

The Select Action window appears.

2. Select the Timer Action tab, and then click New.

The Timer Action Setup dialog box appears (see 

).

[COMPUTER_NAME]

The name of the computer the agent is currently 
logged onto.

{LOCAL_PHONE_EXT]

The agent’s extension.

Alerting#

The number of the ringing phone.

Called#

The number of the phone that received a call.

Calling#

The number of the phone that made a call.

Original Called#

The original number that received a call.

Original Calling#

The original number that made a call.