Cisco Cisco Agent Desktop 9.0 Betriebsanweisung
31-Mar-06
135
Personnel Configuration
Introduction
Personnel Configuration allows you to view information about agents, supervisors,
and teams within a logical contact center.
and teams within a logical contact center.
Some of the data for agents, supervisors, and teams is configured in Intelligent Call
Management (ICM) and is only viewable, not editable, from within Desktop
Administrator.
Management (ICM) and is only viewable, not editable, from within Desktop
Administrator.