Cisco Cisco Agent Desktop 9.0 Betriebsanweisung

In networks, a device that connects any number of IP local area networks (LANs).

In networks, a device that filters and forwards packets between LAN segments.

A collection of data structured and organized in a disciplined fashion so that 
information of interest can be accessed quickly.

A ringing call that is redirected to another extension without being answered first.

A word or character that marks the beginning or end of a segment of data.

The application used to administer Cisco Agent Desktop.

A unit (for example, a telephone) connected to the telephone system. 

The soft phone screen that enables an agent to dial a number.

A description of the dialing arrangements for customer use on a telephone 
network. For example, the local access code, local area code, etc.

A telephony network feature that provides the number the caller dialed.

The service that all other CAD services register with at startup. Clients use this 
service to request information about other CAD components. Also known as 
LDAP.

See dialed number information service.

To hang up or disconnect a phone call.

An event which indicates a call is disconnected.

See Dual Tone Multi-Frequency.