Cisco Cisco Agent Desktop 9.0 Betriebsanweisung

1. In the list of buttons, select the available button you want to add.

2. Check the Visible check box, and then click Apply.

1. In the list of buttons, select the button you want to remove.

2. Uncheck the Visible check box, and then click Apply.

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In the Outbound Option mode section, check the type of dialing mode your 
calling campaign will use, and then click Apply. 

The appropriate buttons for that type of calling campaign are added to the 
Agent Desktop toolbar.

You can check more than one dialing mode check box.

For more information, see 

You can associate as many actions with a task button as you wish. The actions are 
executed sequentially in the order they are listed in the Actions window. 

NOTE:  Bear in mind the amount of time it takes to execute actions. 
Generally, a maximum of two or three actions per task button is 
recommended.

The default task buttons display icons of the numbers 1 through 10. You can 
customize these icons if you wish.

1. Select a task button from the list of available buttons. 

2. Check the Visible check box.

The Actions pane and its associated buttons become enabled.

3. Under the Actions pane, Click Add.

The Select Action window appears. 

4. Select the action you want to associate with the button.

You can select an existing action or set up a new action. (See 

 for more information on setting up new actions.)

5. Click OK.