Cisco Cisco Agent Desktop 9.0 Betriebsanweisung
Cisco Desktop Administrator User Guide
248
January 16, 2013
LDAP
See lightweight directory access protocol.
LDAP Monitor Service
See Cisco LDAP Monitor Service.
LDAP Service
The service that all other CAD services register with at startup. Clients use this
service to request information about other CAD components.
service to request information about other CAD components.
License Administration
The application used to update the number of seats purchased in your CAD
system.
system.
Licensing and Resource Manager Service
See Cisco Licensing and Resource Manager Service.
lightweight directory access protocol (LDAP)
Also known as Directory Services. LDAP defines a standard manner of organizing
directory hierarchies and a standard interface for clients to access directory
servers.
directory hierarchies and a standard interface for clients to access directory
servers.
local area network (LAN)
Two or more computers, and other devices, connected by cable, generally within
the same building or campus.
the same building or campus.
local extension
See extension.
logical contact center (LCC)
The root of the LDAP tree where CAD applications query for information. It is used
to segregate logically separate call centers within the LDAP server.
to segregate logically separate call centers within the LDAP server.
M
macro
A series of prerecorded commands that accomplish a task.
macro hot key
In Desktop Administrator, the key used to pause the recording of a macro and to
display the macro recording menu.
display the macro recording menu.
macro recorder
The feature in Desktop Administrator used to record a macro.