Cisco Cisco Agent Desktop 8.5 Betriebsanweisung
Agent Management Work Flows
January 16, 2013
129
To set up a CAD Agent activity or agent state work flow:
1. Select the event that triggers the work flow from the Event pane. The available
events are:
— Startup. Agent Desktop/CAD-BE starts.
— Shutdown. Agent Desktop/CAD-BE closes.
— Logged in. The agent logs into Agent Desktop/CAD-BE.
— Logged out. The agent logs out of Agent Desktop/CAD-BE.
— Ready. The agent transitions to the Ready state.
— Not Ready. The agent transitions to the Not Ready state.
2. Under the Actions pane, click Add to choose one or more actions to run when
the selected event occurs. You can select an existing action, or create a new
action. See
action. See
for more information.
3. Repeat steps 1 and 2 for as many events as desired.
4. When you are finished associating events with actions, click Apply to save the
agent management work flow.
To set up a time of day work flow:
1. Select the Time of day event from the Event pane.
2. Under the Rules pane, click New to set up a new rule. The New Rule Name
dialog box appears.
3. Enter the name of the new rule, then click OK. The fields in the Current Rule
Conditions section of the window are enabled, and the Time of Day Condition
dialog box appears (
dialog box appears (
Figure 66.
Time of Day Conditions — Days of the week (left) and Date (right)