Cisco Cisco Agent Desktop 9.0 Betriebsanweisung
Configuring Work Flow Groups
November 19, 2013
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7. When you are finished adding contact lists, click Save, then click Return to
Work Flow Group list.
Selecting Agents to Appear Offline
You can configure agents within a work flow group to appear as offline to SMEs in the
Contact Selection window.
Contact Selection window.
To select agents within a work flow group to appear offline:
1. Choose Cisco Unified Presence Settings > Work Flow Groups. The Work Flow
Groups page appears (
).
2. Select the Agents appear offline check box that corresponds to the work flow
group that contains the agents you want to appear as offline in the Chat
Selection window.
Selection window.
3. Click Save when finished.