Cisco Cisco Agent Desktop 9.0 Betriebsanweisung
User Interface
November 19, 2013
79
IPC Blind Conference
The IPC Blind Conference action conferences the active call directly to the phone
number defined in the IPC message string. The call is conferenced directly with the
defined number and the agent remains connected to the call. The Conference Dial
Pad is not presented to the agent.
number defined in the IPC message string. The call is conferenced directly with the
defined number and the agent remains connected to the call. The Conference Dial
Pad is not presented to the agent.
For the IPC Blind Conference action to be successful:
■
The agent must be on an active call appearance in Agent Desktop
■
The agent must be in a Talking state. The agent can not have the active call in
a Hold state.
a Hold state.
■
If the IPC message string is submitted to Agent Desktop when these
conditions are not met, Agent Desktop will present a generic error message
stating that the agent requested action failed.
conditions are not met, Agent Desktop will present a generic error message
stating that the agent requested action failed.
The IPC Blind Conference message sent to Agent Desktop must conform to the
following XML format.
following XML format.
Bold
text indicates a variable that must be replaced with the
telephone number to be dialed.
<?xml version="1.0"?>
<!-- IPC Receive Event Message -->
<IPCActions>
<IPCBlindConferenceAction>
<ActionName>IPC Blind Conference Action</ActionName>
<PhoneNumber>
<!-- IPC Receive Event Message -->
<IPCActions>
<IPCBlindConferenceAction>
<ActionName>IPC Blind Conference Action</ActionName>
<PhoneNumber>
7865551234
</PhoneNumber>
<DisplayError>true</DisplayError>
</IPCBlindConferenceAction>
</IPCActions>
</IPCBlindConferenceAction>
</IPCActions>
IPC Supervised Conference
The IPC Supervised Conference action initiates a supervised conference of the active
call to the phone number defined in the IPC message string and presents the
Conference Dial Pad to the agent for all further call control. The agent can use the
Conference Dial Pad to alternate between parties, cancel or complete the conference
transfer.
call to the phone number defined in the IPC message string and presents the
Conference Dial Pad to the agent for all further call control. The agent can use the
Conference Dial Pad to alternate between parties, cancel or complete the conference
transfer.
For the IPC Supervised Conference action to be successful:
■
The agent must be on an active call appearance in Agent Desktop
■
The agent must be in a Talking state. The agent can not have the active call in
a Hold state.
a Hold state.
■
If the IPC message string is submitted to Agent Desktop when these
conditions are not met, Agent Desktop will present a generic error message
stating that the agent requested action failed.
conditions are not met, Agent Desktop will present a generic error message
stating that the agent requested action failed.