Cisco Cisco Agent Desktop 9.0 Betriebsanweisung

To select menu options on any IP Phone Agent screen, you can use either of two 
methods:

1. Use the scroll key to highlight the menu option you want, then press the 

Select soft key.

2. Enter the desired menu option’s menu number on the number pad.

Option

Displays a menu from which you can start or stop 
recording an ACD call.

Select

Activates the option you have highlighted on the screen.

Stats

Displays the skills statistics for the current session.

Submit

Submits the data on the screen to the ACD server. 
Used only when logging into the ACD server.

Update

Updates the skills statistics.