Cisco Cisco Agent Desktop 9.0 Betriebsanweisung

Cisco IP Phone Agent is a service added to your Cisco IP phone. It allows you to do 
the following without using a computer:

■

Log in and log out of the Automatic Call Distributor (ACD)

■

View enterprise data when receiving a call

■

View skills statistics

■

Change your agent state

■

Enter a reason code when changing agent states

■

Enter wrap-up data after handling an ACD call

■

Record a customer call (Enhanced and Premium versions only)

IP Phone Agent keeps track of the agent state you’re currently in and the state of your 
phone. It presents menus to you that display only the agent states available to you at 
a given time.