Cisco Cisco Agent Desktop 9.0 Betriebsanweisung

You access the IP Phone Agent screen by pressing the Services button on your 
IP phone. The only screen that requires data entry is the login screen; all other 
screens use selection menus. 

NOTE:  See your IP phone documentation for explanations of your phone’s 
functions and features.

To select menu options on any IP Phone Agent screen, you may use either of two 
methods:

1. Use the scroll key to highlight the menu option you want, then press the 

Select soft key.

2. Enter the desired menu option’s menu number on the number pad.

Each screen displays specific soft keys. Keys you will see are:

<<

Deletes an entry backward, one character at a time.

Cancel

Cancels the current screen and returns you to the 
previous screen.

Exit

Exits the current screen and displays the Agent State 
screen (if you are logged in) or the Login screen (if 
you are logged out).

Select

Activates the option you have highlighted on the 
screen.

Stats

Displays the skills statistics for the current session.

Submit

The equivalent of the computer “Enter” key, this key 
submits the data on the screen to the ACD server. 
Used only when logging into the ACD server. 

Update

Updates the skills statistics.