Cisco Cisco Agent Desktop 9.0 Betriebsanweisung

To ensure that all cases are reported in a standard format, Cisco has established 
case priority definitions.

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Priority 1 (P1)—Your network is “down” or there is a critical impact to your 
business operations. You and Cisco will commit all necessary resources 
around the clock to resolve the situation. 

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Priority 2 (P2)—Operation of an existing network is severely degraded, or 
significant aspects of your business operation are negatively affected by 
inadequate performance of Cisco products. You and Cisco will commit 
full-time resources during normal business hours to resolve the situation.

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Priority 3 (P3)—Operational performance of your network is impaired, but 
most business operations remain functional. You and Cisco will commit 
resources during normal business hours to restore service to satisfactory 
levels.

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Priority 4 (P4)—You require information or assistance with Cisco product 
capabilities, installation, or configuration. There is little or no effect on your 
business operations.

Information about Cisco products, technologies, and network solutions is 
available from various online and printed sources.

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The Cisco Product Catalog describes the networking products offered by 
Cisco Systems, as well as ordering and customer support services. 
Access the Cisco Product Catalog at this URL:

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Cisco Press publishes a wide range of networking publications. Cisco 
suggests these titles for new and experienced users: Internetworking 
Terms and Acronyms Dictionary, Internetworking Technology Handbook, 
Internetworking Troubleshooting Guide, and the Internetworking Design 
Guide. For current Cisco Press titles and other information, go to Cisco 
Press online at this URL:

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Packet magazine is the Cisco quarterly publication that provides the latest 
networking trends, technology breakthroughs, and Cisco products and 
solutions to help industry professionals get the most from their networking 
investment. Included are networking deployment and troubleshooting tips, 
configuration examples, customer case studies, tutorials and training, 
certification information, and links to numerous in-depth online resources. 
You can access Packet magazine at this URL: