Cisco Cisco Agent Desktop 8.5
3
Release Notes for Cisco Agent Desktop 4.6.0
78-xxxxx-xx
New and Changed Information
Cisco Agent Desktop
Desktop Monitoring
If an agent is configured by the administrator for desktop monitoring, software on the agent’s desktop
handles the recording and monitoring requests for that agent. Desktop monitoring is available only on
agent desktops that are physically connected to the network through a hard IP phone (Cisco models 7910,
7940, and 7960) or through a media terminated soft phone.
handles the recording and monitoring requests for that agent. Desktop monitoring is available only on
agent desktops that are physically connected to the network through a hard IP phone (Cisco models 7910,
7940, and 7960) or through a media terminated soft phone.
Desktop monitoring avoids the use of SPAN configuration on the Cisco Catalyst switch, which can be
difficult to implement and support.
difficult to implement and support.
Cisco Outbound Option
Cisco Outbound Option is available to agents through the use of actions assigned to task buttons on the
toolbar. This functionality enables agents to receive both inbound and outbound calls.
toolbar. This functionality enables agents to receive both inbound and outbound calls.
Localization for Japan
Cisco Agent Desktop has been localized for Japan. The interface, online help, and quick reference cards
have been translated into Japanese Kanji.
have been translated into Japanese Kanji.
Cisco Supervisor Desktop
Localization for Japan
Cisco Supervisor Desktop has been localized for Japan. The interface, online help, and quick reference
cards have been translated into simplified Japanese Kanji.
cards have been translated into simplified Japanese Kanji.
Enterprise Server
The Enterprise server has been modified by adding the following COO and Cisco E-mail (CEM)
Extended Call Context (ECC) variables. These variables are predefined in the Enterprise server’s
ssECCs.cfg configuration file.
Extended Call Context (ECC) variables. These variables are predefined in the Enterprise server’s
ssECCs.cfg configuration file.
•
BAAccountNumber
•
BABuddyName
•
BACampaign
•
BADialedListID
•
BAResponse
•
BAStatus
•
BATimeZone
•
cisco.cem.Category
•
cisco.cem.MessageKey
•
cisco.cem.Priority
In previous versions of Enterprise server, it was assumed that all ECC variables are prefixed with “user.”
For 4.6.0, it has been modified to support variables that do not have this prefix.
For 4.6.0, it has been modified to support variables that do not have this prefix.