Cisco Cisco Agent Desktop 9.0
Release Notes for Cisco Agent Desktop 7.5(1)
Documentation Updates
Cisco CAD Troubleshooting Guide
Date:
January 26, 2011
Page:
94
Add the following troubleshooting item to the section, “Recording, Monitoring, and Playback
Problems”.
Problems”.
Problem:
Desktop monitoring fails for agents who use Agent Desktop on their local LAN and also
need to connect to another LAN via VPN.
need to connect to another LAN via VPN.
Description: Desktop monitoring fails if a VPN connection is active. CAD assumes that if the VPN
connection is active, then Agent Desktop is using it. As a result, CAD looks for RTP
packets from the VPN connection rather than from the IP phone.
packets from the VPN connection rather than from the IP phone.
Solution:
Use SPAN-based monitoring for agents who must use VPN in addition to Agent Desktop.
Date:
October 20, 2008
Page:
39
Add the following new section, “ShowLicenseUsage Utility”.
ShowLicenseUsage Utility
Note
This utility has not been tested thoroughly; it is provided on an as-is basis only
The ShowLicenseUsage utility can be run to view the IP addresses of clients that are consuming desktop
seats or are running Cisco Desktop Administrator or Cisco Workflow Administrator.
seats or are running Cisco Desktop Administrator or Cisco Workflow Administrator.
For IP Phone Agent and CAD–BE seats, the IP address is the IP address of the active Browser and IP
Phone Agent (BIPPA) service. For web-based Cisco Desktop Administrator, the IP address is the
IP address of the CAD server.
Phone Agent (BIPPA) service. For web-based Cisco Desktop Administrator, the IP address is the
IP address of the CAD server.
To use the ShowLicenseUsage utility, complete the following steps.
Step 1
On the server hosting the CAD services, open Windows Explorer.
Step 2
Navigate to the C:\Program Files\Cisco\Desktop\bin folder.