Cisco Cisco Agent Desktop 9.0
Release Notes for Cisco Agent Desktop 7.5(1)
Documentation Updates
Note
The VoIP Monitor Service is not used with Unified CM-based monitoring. However, it must be
installed and enabled.
installed and enabled.
Cisco Agent Desktop User Guide
Date:
January 18, 2011
Page:
52
The definition of “Called Party” in Table 16 is amended to read as follows:
The number of the phone that received the call.
Note
The Called Number can change during the duration of the call if a transfer, conference, barge-in
or intercept occurs.What is logged is the number displayed in the Original Calling and Original
Called fields in the Agent Desktop interface when the call ends, not necessarily the actual
number the agent dialed.
or intercept occurs.What is logged is the number displayed in the Original Calling and Original
Called fields in the Agent Desktop interface when the call ends, not necessarily the actual
number the agent dialed.
Cisco Desktop Administrator User Guide
Date:
March 1, 2010
Page:
59
The final sentence of the first paragraph under the section “Layouts” is amended to read as follows:
You can create up to 14 custom layouts in addition to the default layout, for a maximum number of 15
layouts.
layouts.
Cisco Supervisor Desktop User Guide
Date:
September 15, 2008
Page:
44
The note on page 44 is revised to read as follows:
Note
Any *.wav file you select must be 50K or smaller.
Cisco CAD Error Code Dictionary
Date:
October 15, 2009