Cisco Cisco Agent Desktop 9.0 Technische Referenzen
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Enhanced Version
Cisco Agent Desktop Quick Reference
IP Contact Center Enterprise and Hosted Edition 7.0
Using the Integrated Browser
(Premium only)
The integrated browser allows you to view intranet and internet web pages from
within Agent Desktop.
within Agent Desktop.
You can access frequently-used websites from the Work Sites list (if set up by your
administrator), and type a web address in the optional Address field to access other
websites.
administrator), and type a web address in the optional Address field to access other
websites.
Viewing Agent Real-Time Displays
Step 1
Click the Real-Time Displays button o n the toolbar to display the Agent
Real-Time Displays window.
Real-Time Displays window.
Step 2
From the Real-Time Displays field, select the display you wish to view:
•
Agent Call Log
•
Agent ACD State Log
•
Agent Detail
•
Skills Statistics
Step 3
You can sort the display by any column in the report in ascending or
descending order by clicking on the column header.
descending order by clicking on the column header.
Button Name
Shortcut
Description
Back
Alt-left arrow Returns you to the last page you viewed.
Forward
Alt-right
arrow
arrow
Takes you to the page you viewed before you clicked the Back
button.
button.
Stop
Esc
Stops the browser from displaying a web page (for example, if
the download is taking too long).
the download is taking too long).
Refresh
F5
Refreshes the web page displayed to ensure you see the latest
content.
content.
Home
Alt-Home
Returns you to your predefined home page.
Quick Reference