Cisco Cisco Agent Desktop 9.0 Technische Referenzen
November 26, 2013
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The NIC Qualification Utility
Overview
The Network Interface Card Qualification (NICQ) utility is included with CAD. This utility
is not a general NIC-qualifying tool. It is intended to be used exclusively with CAD
installations.
is not a general NIC-qualifying tool. It is intended to be used exclusively with CAD
installations.
The NIC Qualification (NICQ) utility performs these major functions:
■
Tests NICs on agent PCs and the servers that host the VoIP Monitor services
to verify that their NICs support RTP packet sniffing
to verify that their NICs support RTP packet sniffing
■
Validates NICs for compatibility with CAD
■
Tests agent PCs and the servers that host the VoIP Monitor services as part of
troubleshooting to determine why monitoring or recording is not working
properly
troubleshooting to determine why monitoring or recording is not working
properly
■
Gathers information about qualified NICs in order to create an accurate list of
NICs that will work with CAD
NICs that will work with CAD
The default location of the NICQ utility (NICQ.exe) on servers hosting the VoIP Monitor
service and all CAD client desktops is the following folder:
service and all CAD client desktops is the following folder:
C:\Program Files\Cisco\Desktop\bin
The NICQ utility runs a series of tests on all available NICs on a computer and reports
the results to the screen and to an output file. In order for all tests to run successfully,
the system must be configured to expose the NIC to RTP traffic.
the results to the screen and to an output file. In order for all tests to run successfully,
the system must be configured to expose the NIC to RTP traffic.
In order to validate whether a NIC will work properly with CAD, the NIC must be
capable of capturing network traffic that is not directed to its IP address and make it
available to an application. This is called “promiscuous mode”.
capable of capturing network traffic that is not directed to its IP address and make it
available to an application. This is called “promiscuous mode”.
The service's NIC card should allow Promiscuous Mode packet capturing. This is true
for most NIC cards, but there are some cards that will not allow network traffic sent to
the IP phone to be seen by the packet sniffing software.
for most NIC cards, but there are some cards that will not allow network traffic sent to
the IP phone to be seen by the packet sniffing software.