Cisco Cisco Computer Telephony Integration Option 8.5 Entwickleranleitung

CallVariable8

STRING

Call-related variable data. 

CallVariable9

STRING

Call-related variable data. 

CallVariable10

STRING

Call-related variable data. 

CallWrapupData

STRING

Call-related variable data. 

ClassIdentifier

INT

Private; for internal use only.

DialedNumber

STRING

The number dialed.

DNIS

STRING

The DNIS provided with the call.

ECC

ARGUMENTS Arguments structure of key-value 

pairs of ECC variables.

ICMEnterpriseUniqueID

STRING

Required only when the call is 
pre-routed.

LineType

SHORT

Indicates the type of the teleset 
line.

MeasuredCallQTime

INT

Number of seconds this call was in 
a local queue before being 
delivered to the agent.

PeripheralID

INT

The ICM PeripheralID of the ACD 
where the call activity occurred.

RouterCallKeyCallID

INT

The call key created by the ICM. 
The ICM resets this counter at 
midnight. 

Router CallKeyDay

INT

Together with the RouterCall 
KeyCallID field forms the unique 
64-bit key for locating this call’s 
records in the ICM database. Only 
provided for Post-routed and 
Translation-routed calls.

ServiceID

INT

The ICM ServiceID of the service 
that the call is attributed to. May 
contain the special value 
NULL_SERVICE when not 
applicable or not available.

ServiceNumber

INT

The service that the call is 
attributed to, as known to the 
peripheral. May contain the special 
value NULL_SERVICE when not 
applicable or not available.

SkillGroupID

INT

The ICM SkillGroupID of the 
agent SkillGroup the call is 
attributed to. May contain the 
special value NULL_SKILL_ 
GROUP when not applicable or not 
available.