Cisco Cisco Computer Telephony Integration Option 9.0 Entwickleranleitung
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CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)
Chapter 6 Event Interfaces and Events
ISkillGroupEvents Interface
Remarks
This is a Supervisor specific event. It is supported for use with IPCC only.
OnUserMessageConf
Not supported.
ISkillGroupEvents Interface
The SkillGroup object fires events on the ISkillGroupEvents interface. The
following events are published to subscribers of the ISkillGroupEvents interface.
following events are published to subscribers of the ISkillGroupEvents interface.
OnSkillGroupStatisticsUpdated
The OnSkillGroupStatisticsUpdated event is generated when skill group statistics
are reported. The update frequency of OnSkillGroupStatisticsUpdated can be
configured on the CTI OS server (see the CTI OS System Manager's Guide for Cisco
ICM/IPCC Enterprise & Hosted Editions).
are reported. The update frequency of OnSkillGroupStatisticsUpdated can be
configured on the CTI OS server (see the CTI OS System Manager's Guide for Cisco
ICM/IPCC Enterprise & Hosted Editions).
Syntax
C++:
void OnSkillGroupStatisticsUpdated (Arguments& args)
COM:
void OnSkillGroupStatisticsUpdated (IArguments * args)
VB:
skillgroup_ OnSkillGroupStatisticsUpdated (ByVal args As
CtiosCLIENTLib.IArguments)
BargedInCallID
STRING
If the supervisor has barged in on the agent’s
call, the unique object ID of that call.
call, the unique object ID of that call.
Supervisor
AgentState
AgentState
STRING
The supervisor’s agent state.