Cisco Cisco Computer Telephony Integration Option 8.5 Entwickleranleitung
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CTI OS Developer’s Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 7.5(1)
Chapter 9 Agent Object
Methods
An Intercept can only be performed by a supervisor who has already performed a BargeIn. The Intercept
simply hangs up the original agent, leaving only the customer and the supervisor talking.
simply hangs up the original agent, leaving only the customer and the supervisor talking.
E_CTIOS_INVALID_SILENT_MONITOR_MODE is returned when Agent.SuperviseCall() is called
when CTI OS Based silent monitor is configured.
when CTI OS Based silent monitor is configured.