Cisco Cisco Computer Telephony Integration Option 9.0 Entwickleranleitung
9-35
CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 9 Agent Object
Methods
*The CTI OS server imposes no restriction on the maximum length of this string.
However, such
restrictions are generally imposed by your switch/ACD and Cisco CTI Server.
Consult the
documentation for the switch/ACD or CTI Server for information on length restrictions for this string.
errorcode
An output parameter (return parameter in VB) that contains an error code from
in
Return Values
Default CTI OS return values. See
Remarks
A successful request will result in an OnAgentStateChanged event. It may also result in OnPreLogout,
OnPostLogout, and/or OnLogoutFailed events. If this request is unsuccessful, the client receives an
OnControlFailureConf event.
OnPostLogout, and/or OnLogoutFailed events. If this request is unsuccessful, the client receives an
OnControlFailureConf event.
StartMonitoringAgent
The StartMonitoringAgent method allows the client, which must be a supervisor, to start monitoring the
specified Agent object. This call will cause the supervisor to receive all of the monitored call events (See
specified Agent object. This call will cause the supervisor to receive all of the monitored call events (See
in
) for this agent until the
supervisor calls StopMonitoringAgent.
Syntax
C++:
int StartMonitoringAgent(Arguments& args)
COM:
HRESULT StartMonitoringAgent (/*[in]*/ IArguments * args, /*[out,retval]*/ int *
errorcode)
VB:
StartMonitoringAgent (args As CTIOSCLIENTLib.IArguments) As Long
Java:
int StartMonitoringAgent(Arguments args)
.NET:
CilError StartMonitoringCall(Arguments args)
Parameters
args
Arguments array that contains the constant CTIOS_AGENTREFERENCE set to the string value of
the UniqueObjectID of the agent to be monitored.
the UniqueObjectID of the agent to be monitored.
errorcode
An output parameter (return parameter in VB) that contains an error code from
in
Return Value
Default CTI OS return values. See